Exotic Cake

Terms & Conditions

1. Acceptance of Terms

By using this website, you confirm that:

  • You are at least 18 years old or using the site under adult supervision.

  • You agree to comply with these Terms & Conditions and all applicable laws.

  • If you do not agree, you should stop using our website immediately.

2. Orders & Payments

  • All orders must be placed through our website, social platforms, or official contact number.

  • Prices may vary depending on customizations or ingredient changes.

  • Full or partial advance payment may be required for custom and large orders.

  • Orders are confirmed only after payment (if required) is received.

  • We reserve the right to refuse or cancel any order due to stock issues, incorrect pricing, or suspicious activity.

Refund & Replacement

  • Because our products are fresh and perishable:

    • We do not offer refunds once an order has been prepared or delivered.

    • Replacements may be offered only if:

      • The product delivered is incorrect,

      • Damaged during delivery, or

      • Not as described.

    Proof (images or video) must be provided within 2 hours of delivery.

3. Delivery Policy

    • Delivery times vary depending on distance, order size, rider availability, and weather conditions.

    • Delivery fees may apply and are based on your location.

    • We are not responsible for delays caused by traffic, weather, or unavoidable circumstances.

    • Once a product is handed over to the customer or rider, the responsibility for handling lies with the recipient.

4. Product Quality & Allergies

    • All products are freshly prepared using quality ingredients.

    • Customers are responsible for informing us about any allergies.

    • We do not guarantee that our desserts are allergen-free unless specifically mentioned.

    • Food color, topping style, shape, and presentation may differ slightly from reference photos due to handcrafted preparation.

5. Pricing & Availability

  • Prices, ingredients, and product availability may change at any time without notice.

  • Seasonal items may be available only for a limited period.

  • We reserve the right to update, modify, or discontinue any product or service.

6. Use of Website

    • Users agree not to:

      • Disrupt or attempt to hack the website

      • Use our content for fraudulent or illegal activity

      • Copy or misrepresent any part of the website or its content.

7. Intellectual Property

    • All content on this website—including text, photographs, product images, designs, logos, and branding—is the property of ExotiCake.

      You may not:

      • Copy, reproduce, modify, or redistribute our content

      • Use our images or descriptions for commercial purposes.

8. Limitation of Liability

    • ExotiCake is not liable for:

      • Any allergic reactions (unless disclosed and confirmed before ordering)

      • Misuse or mishandling of products after delivery

      • Loss or damage during transport by third-party riders

      • Any technical issues affecting website availability or performance

      You agree to use our products and website at your own discretion and responsibility.

9. Changes to Terms & Conditions

    • All content on this website—including text, photographs, product images, designs, logos, and branding—is the property of ExotiCake.

      You may not:

      • Copy, reproduce, modify, or redistribute our content

      • Use our images or descriptions for commercial purposes.

10. Contact Information

    • For inquiries about these Terms & Conditions:

      ExotiCake
      📧 Email: info@exoticake.com
      📞 Phone: +92 340 ********